PLATFORM TERMS AND CONDITIONS
Version of July 1, 2026
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS PLATFORM
1. Introduction
1. These platform terms and conditions, together with other policies and notices expressly incorporated by reference, govern your access to and use of the Mal AI-native Islamic digital financial platform (the “Mal Platform”) (collectively, the “Terms”).
2. These Terms are the general terms you see when you create your account. Since some services available through the Mal Platform may require more specific terms, we may provide additional, shorter terms at the moment they become relevant for certain services and/or features of the Mal Platform.
3. References to “you” and “your” are references to the registered user of the Mal Platform.
4. References in the Terms to “Mal”, “us”, “we”, or “our” are references to Mal Digital Ltd and any of its affiliates which provide features and/or services through the Mal Platform.
2. About Us
1. The Mal Platform is operated by Mal Digital Ltd, a private company limited by shares formed in the Abu Dhabi Global Market under company registration number 25182, having its principal offices at Sky Tower.
2. You can contact us at contact@mal.ai.
3. Acceptance and Eligibility
1. By accessing or using any part of the Mal Platform, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree, you must not use the Mal Platform.
2. By using the Mal Platform and agreeing to be bound by these Terms, you represent that:
1. you are at least 18 years old;
2. you reside in one of the countries in which the Mal Platform is currently available; and
3. you have the legal capacity to enter into a contract.
3. We may require you to verify your identity, age, eligibility or any other information necessary to confirm that you meet the conditions for accessing and using the Mal Platform. You agree to provide us with necessary documentation and information to proceed with such verification. We may decline to open an account, restrict access to features or close an account if these conditions are not satisfied or if we are required to do so by applicable law.
4. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must not share, transfer, sell or otherwise permit any other person to use your account or credentials.
5. If you know or suspect that any unauthorized person has obtained access to your account or credentials, you must notify us immediately at security@mal.ai. We reserve the right to disable or suspend any account credentials at any time if we reasonably believe that there has been a security breach.
4. Technology Intermediary
1. The Mal AI-native Islamic digital financial platform made available through the Mal Platform provides the user interface, AI-powered tools and technical integrations that enable you to access certain products and services offered directly by independent third-party partners (each, the “Partner”).
2. We are responsible for the Mal Platform, its functionality and the accuracy of the information we provide about the Partner services. Each Partner is solely responsible for the quality, delivery, performance or availability of its own services or products.
3. The names of such Partners will be clearly listed either on the Mal Platform itself, in any separate terms and conditions that you accept for a product, or in a communication that you receive from the Partner. You may always contact us if you have questions regarding the Partner who is providing the services you receive.
4. Before you proceed with any Partner service, we will present to you any specific terms and conditions for that service, the key pre-contractual information for that service together, and/or a link to the relevant Partner’s terms and conditions, in each case as applicable (the “Partner Terms”). By proceeding, you agree to the Partner Terms for that service. Where any of the Partner Terms is inconsistent with these Terms in relation to that Partner’s service, the Partner Terms prevail in respect of that service, while these Terms continue to govern your use of the Mal Platform itself in all other respects.
5. For each Partner service:
1. we act as a technical facilitator for the relevant Partner;
2. such products and services are provided directly by the Partner and not by us; and
3. we are not a party to the contract between you and that Partner unless expressly provided in writing otherwise.
6. Except where expressly stated otherwise in these Terms, we are not and do not act as:
1. a bank, credit institution, electronic money institution or payment service provider, and we do not at any time hold, control or have access to your money; or
2. a financial, investment, tax or legal adviser.
7. We are not acting as a financial advisor or fiduciary and do not hold a license to provide any such services. You must rely on your own examination of the merits and risks involved. You should consult with an independent financial professional, legal and tax advisor before making any financial decisions.
5. Services available through the Mal Platform
1. The Mal Platform currently makes available the services described in this section 5. The availability of specific services may vary by jurisdiction, user eligibility and Partner availability.
2. With respect to any features, services or products that are subject to banking or financial services regulation in any jurisdiction shall be governed by separate terms and conditions specific to those features, services or products in the Mal Platform, which will provide to you the necessary information regarding your rights and responsibilities under applicable regulations.
6. Fees and Charges
1. Any fees payable to us for use of the Mal Platform or specific features will be clearly disclosed in the Mal Platform before you commit to them.
2. Partner services carry their own pricing determined by the relevant Partner, and unless otherwise expressly provided in these Terms, Mal is not responsible for collection of any fees for the benefit of the Partners.
7. Acceptable Use
1. You may use the Mal Platform only for lawful purposes and in accordance with these Terms. You must not use the Mal Platform:
1. in any manner that breaches any applicable local, national or international law or regulation;
2. for any fraudulent, deceptive, dishonest or immoral purpose;
3. to transmit or upload any material that contains viruses, Trojan horses, worms, spyware or any other harmful code or program;
4. to attempt to gain unauthorized access to the Mal Platform, its systems, servers, networks or databases, or to the accounts or data of any other user;
5. to scrape, crawl, index, copy, reproduce, reverse-engineer or commercially exploit any part of the Mal Platform without our prior written consent; or
6. to transmit or upload any content that is defamatory, obscene, offensive, hateful, discriminatory, sexually explicit or that promotes violence, terrorism or illegal activity.
2. We reserve the right to remove any content that you upload to the Mal Platform which does not conform to these standards and to take such further action as is described in section 9.
3. You agree to compensate us for any losses, costs and expenses (including reasonable legal fees) that we suffer as a direct result of your breach of section 7.1, to the extent such liability is not excluded by applicable mandatory consumer-protection law.
8. Intellectual Property
1. All intellectual property rights in the Mal Platform and its content (excluding Partner content) are owned by us or our licensors. We grant you a personal, non-exclusive, non-transferable, revocable license to use the Mal Platform on a device that you own or control solely for the purposes and in the manner described in these Terms. No other rights are granted.
2. You must not reproduce, modify, distribute, publicly display, reverse-engineer or create derivative works based on the Mal Platform or its content without our prior written consent.
9. Suspension and Termination
Closure by you
1. You may close your Mal account at any time by contacting Mal at contact@mal.ai. Closing your Mal account does not automatically close your account with our Partner or terminate any contract you have entered into with a Partner. You will need to manage those separately in accordance with the relevant Partner Terms.
Suspension or termination by us
2. We may immediately suspend, restrict or permanently terminate your access to the Mal Platform, or to specific features, if:
1. you have materially or repeatedly breached these Terms;
2. you have provided false, inaccurate or misleading information to us or to the Partner;
3. we become aware that you are under the age of 18;
4. we are required to do so by applicable law, regulation or the direction of a competent regulatory authority; or
5. there are reasonable grounds to suspect fraud or a material security risk affecting your account or the Mal Platform.
3. Where it is lawful and practicable to do so, we will provide you with prior notice and an opportunity to remedy the relevant issue. Where immediate action is necessary to protect against fraud, security risk or regulatory exposure, we may act without prior notice and provide an explanation afterwards.
10. Liability
1. To the fullest extent permissible by applicable law, we shall not be liable to you in any way for your use of the Mal Platform or the services. Specifically, we do not accept liability for any loss of profits, sales, business or revenue, including for business interruption, anticipated savings, business opportunities, goodwill or reputation, or any wasted expenditure, or consequential, incidental, indirect, special or punitive damages caused in connection with your use of the Mal Platform. This does not apply to jurisdictions that do not allow exclusions or limitations on such damages.
2. Our maximum liability to you for any and all claims related to these Terms or the services shall not exceed the greater of: (i) the fees paid by you to us for the specific service giving rise to the claim in the 12 months preceding the claim (which, for the avoidance of doubt, will be the actual fees charged by us and not the amount of any purchase you make through the Mal Platform), or (ii) AED 100. In the event applicable laws provide for a greater maximum liability, such amount shall apply.
3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, and for fraud or fraudulent misrepresentation.
4. Except to the extent prohibited by applicable law, you agree to defend, indemnify, and hold us, our affiliates, and their respective directors, officers, employees, affiliates, agents, contractors, and licensors harmless from and against any claim or demand made by any third party, and any related liability, damage, loss, and expense (including costs and attorneys’ fees) due to, arising out of, or in connection with:
1. your use of the Mal Platform;
2. your violation of these Terms; or
3. your violation of applicable laws or regulations.
We reserve the right to control the defense of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.
5. Your statutory rights as a consumer are not affected by these Terms.
11. Privacy and Data Protection
The collection and processing of personal data through the Mal Platform All questions related to data processing in the Mal Platform Privacy Policy.
12. Third-Party Content and Links
The Mal Platform may display content provided by the Partners. We do not verify, endorse or accept responsibility for third-party content and make no representations as to its accuracy or completeness.
13. App Availability and Changes
1. We endeavor to maintain the availability of the Mal Platform but do not guarantee that the Mal Platform will be available at all times or free from interruption, delays or errors.
2. You expressly agree that your use of, or inability to use, the Mal Platform or services is at your sole risk. The services and your use of the Mal Platform are (except as expressly stated otherwise) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.
3. We may suspend or restrict access to the Mal Platform, or specific services and/or features, for maintenance, upgrades, security reasons or regulatory requirements. We will provide reasonable advance notice of planned downtime where practicable.
4. We may update, modify, add or remove services and/or features of the Mal Platform from time to time. Where a change materially affects a service and/or feature that you use, reduces functionality you rely upon, or alters your rights under these Terms, we will give you not less than 14 days’ advance notice via the Mal Platform or by email before the change takes effect.
5. We may amend these Terms from time to time. Notice of material changes will be given in accordance with section 13.4. If you do not accept a material change, you may stop using the affected service or close your account before the change takes effect. Continuing to use the Mal Platform after a change takes effect constitutes your acceptance of the revised Terms.
6. Non-material changes such as corrections, clarifications and updates that do not affect your substantive rights may take effect immediately.
14. Complaints and Dispute Resolution
If you have a complaint about the Mal Platform or the PFM Services, please contact us at contact@mal.ai.
15. Governing Law and Jurisdiction
1. These Terms and any non-contractual obligations arising in connection with them are governed by the laws of the Abu Dhabi Global Market.
2. Any dispute arising out of or in connection with these Terms that cannot be resolved by agreement shall be subject to the jurisdiction of the ADGM Courts.
3. The choice of governing law in section 15.1 does not deprive you of any mandatory protection to which you are entitled under the law of the jurisdiction in which you are habitually resident.
16. General
1. These Terms do not create, and shall not be construed as creating, a partnership, joint venture, agency (other than as expressly described in respect of specific services), trust or employment relationship between us and you.
2. You may not assign, transfer, novate or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer its rights and obligations under these Terms to any affiliate or successor entity on reasonable prior notice to you, provided such transfer does not materially prejudice your rights.
3. If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
4. Our failure to exercise or enforce any right under these Terms shall not constitute a waiver of that right.
5. These Terms do not confer any rights on any third party.
6. These Terms, together with the Privacy Policy, and any additional terms presented in-app for specific features, constitute the entire agreement between us and you in respect of the Mal Platform and supersede all prior agreements, representations and understandings relating to the same subject matter.
7. We will not disclose information you provide in connection with the Mal Platform except:
1. with your consent;
2. to employees, contractors and professional advisers who need it for the purpose of operating the Mal Platform or providing advice to us;
3. to the Partners to the extent necessary to deliver services you have requested; and
4. as required by applicable law, court order or regulatory authority.